Store Policy
Welcome to Wellbest Online Store! We value your trust and are committed to providing a smooth and secure shopping experience. Please take a moment to review our store policies:
Order Processing
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Orders are processed within 1-2 business days upon confirmation of payment.
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You will receive a confirmation email with tracking details once your order is shipped
Payment Methods
We accept the following payment methods:
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Credit/Debit Cards
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Online Banking
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E-wallets (e.g., GCash, Maya)
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Cash on Delivery (COD) – available in select areas only
Shipping & Delivery
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Standard delivery within Metro Manila: 2–4 business days
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Nationwide delivery (Philippines): 3–7 business days
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Delivery fees will be calculated at checkout.
Note: Delivery times may vary during holidays or due to unforeseen circumstances.
Returns & Exchanges
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Items can be returned or exchanged within 7 days of receipt, provided they are unused, unopened, and in original packaging.
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To request a return, please email us at wellbestconcerns@gmail.com with your order number and reason for return.
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Return shipping costs are shouldered by the customer unless the item was defective or incorrectly sent.
Damaged or Defective Items
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If you received a damaged or defective product, please contact us within 48 hours of receiving your order. Kindly include photos and a brief description so we can assist you promptly.
Cancellation Policy
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Orders may be canceled within 12 hours of purchase or before they are shipped.
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Once shipped, we can no longer cancel the order.
Customer Support
For any concerns or inquiries, please contact us at:
📧 Email: wellbestconcerns@gmail.com
📞 Mobile: 0917 1443274
🕐 Support Hours: Monday to Friday, 9AM – 6PM